Pixel 6 series has been the most talked-about smartphone lineup this year. While it may be one of the best Android smartphones out there, it has also come up with a series of bugs and issues. Recently, we reported that the Pixel 6 and Pixel 6 Pro phones face some charging issues and Bluetooth connectivity issues with cars. Now, another issue has come to our notice: Pixel 6’s proximity sensor does not work and keeps the screen on during calls.
According to the reports from Pixel 6 and 6 Pro owners, the proximity sensor of their devices does not turn off the screen during calls. This leads to unnecessary touches, causing issues like the calls getting muted. To those unfamiliar with what the proximity sensor does, it turns off your smartphone’s display during a call to avoid distractions or mistouches with your ear. But, this reportedly doesn’t happen on the Pixel 6 series phones, suggesting either the sensor is misplaced or there’s a bug in the software.
Google is yet to acknowledge the issue
Some Pixel 6 users have taken to Reddit and Google community forums (1, 2) to report the issue and ask if other users are also facing the same problem. According to the reports, the display of Pixel 6 and 6 Pro does not turn off during an ongoing call, and it leads to mistouches, with them ending up muting calls. While for some, the sensor does not turn off the screen, some say that the display won’t wake up during the call and they have to press the power button. At the moment, the root cause of this problem is unknown, but it can happen due to two reasons.
The proximity sensor not working properly can be either due to some hardware issue or some bug in the software. In this case, it’s likely due to the placement of the proximity sensor. Because recently, some users had also reported that the Pixel 6 screen popped below the punch hole camera. However, it can also be a software-related bug, and if it is, Google can fix it through a software update.
As of now, the tech giant is not aware of this issue, but we hope the company notices it soon and finds some solution for this problem.